15 Entry Level Customer Care Job Opportunities – Telesales Representatives – M-KOPA Solar

Organisation: M-KOPA Solar
Duty Station: Kampala, Uganda
Reports to: UP Grade Manager
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for off-grid customers.  Since its commercial launch in October 2012, M-KOPA has connected more than 150,000 homes in Kenya, Uganda and Tanzania to solar power, and is now adding over 600 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for US $0.45, or less than the price of traditional kerosene lighting.  After one year of payments customers own their solar systems outright and can upgrade to more power. All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.  This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company’s proprietary cloud platform, M-KOPAnet. M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015
Job Summary: The Telesales Representative will sell upgrade TVs and/or core add ons  to the existing lead sets.
Key Duties and Responsibilities:
  • Calling qualified customers and sell to them upgrades
  • Educate current and potential customers with product and service information
  • Correctly update the Call Log for every customer/ dealer/agent interaction
  • Complete upgrade and Add on requests on system
  • Maintain accurate customer records
  • Escalate queries and follow up on resolution.
  • Document customer information, queries on Customer Relationship Management (CRM) and transactions by completing forms and record logs in line with MKOPA data collection policy
  • Escalate the sales process as per work load
  • Follow-up on prospects who promise to upgrade and complete sales.

Qualifications, Skills and Experience:  
  • The Telesales Representative should hold a bachelor’s degree of any discipline from a recognized University
  • The applicants should have six months’ telesales experience
  • Listening skills
  • Customer care skills
  • Sales Skills and ability to cross sell and /or upsell
  • Strong negotiation skills
  • Excellent communication skills – verbal and written 
  • Time management
  • Customer Focused
  • Computer Skills with ability to use MS Excel, MS Word, MS power point
  • The applicants must also have a typing Speed of 30wpm
  • Age: Between 22-27 years
  • Luganda, Swahili, English
  • Luganda, Ateso, English
  • Luganda, Acholi, Langi, English
  • Luganda, Runyoro, Rutoro, English
  • Luganda, Runyankole, Rukiga, English
  • English, Luganda.
All qualified and interested candidates should send their applications via Email with the subject line indicated as “Application _Telesales Representative.”  The interested candidates should submit their application with their updated CVs which should clearly show language combinations to employeereferrals_ug@m-kopa.com  addressed to:
The Human Resource & Administration Manager,
Plot 12 Lubowa Road, Entebbe. Uganda.
NB: The candidates who do not meet these requirements should not apply. Only shortlisted applicants will be contacted
Deadline: 24th January 2018 by 5:00pm


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