UN ICT Officer Job Careers – United Nations High Commissioner for Refugees (UNHCR)

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Organisation: United Nations High Commissioner for Refugees (UNHCR)

Duty Station:  Kampala, Uganda

About UNHCR:

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.

Job Summary: The ICT Officer implements the ICT operational plan in a well-defined geographical area. They provide technical supervision and guidance to locally recruited staff and ensure that ICT equipment is fully operational at all times. Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.

Key Duties and Responsibilities: 

  • Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
  • Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.
  • Discuss infrastructure needs with the Head of offices in the AOR and provide input for the budget submission.
  • Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarter.
  • Maintain an up-to-date inventory of all infrastructure equipment under AOR.
  • Provide coaching, and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
  • Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations for security communications.
  • Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
  • Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR Networks are granted.
  • Assist and advises offices in the recruiting and training of ICT staff.
  • Actively participates in ICT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.
  • Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.
  • Undertake other tasks or assignments within his / her area of competence as directed by Supervisor/Head of Service.

Key Result Areas:

  • Decide on appropriate resolution to incidents / problems.
  • Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

Qualifications, Skills and Experience:

  • The ideal candidate for the United Nations UNHCR ICT Officer job placement should hold an undergraduate degree (equivalent of a BA/BS) in Information Systems, Telecoms or related fields plus minimum 6 years of previous job experience in the ICT support. Graduate degree (equivalent of a Master’s) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
  • Knowledge of radio systems, LAN installation and support, messaging infrastructure.
  • Knowledge of LAN configuration and network implementation.
  • Knowledge of different satellite and terrestrial communications and network systems.
  • Knowledge of English and UN working language of the duty station if not English.
  • Hands-on experience with wireless and VOIP systems and knowledge of Windows 200/2003 Server, Linux Server, and network monitoring software an asset.
  • Knowledge of additional UN languages.

Competencies

  • Accountability Level 3
  • Teamwork & Collaboration Level 3
  • Communication Level 3
  • Commitment to Continuous Learning Level 3
  • Client & Result Orientation Level 3
  • Organizational Awareness Level 3
  • Empowering and Building Trust Level 3
  • Managing Performance Level 3
  • Analytical Thinking Level 3
  • Technological Awareness Level 3
  • Planning and Organizing Level 3

How to Apply:

All interested Ugandan nationals who wish to join the United Nations High Commissioner for Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the link below and follow the application instructions after reviewing the job details.

Deadline: 16th April 2019


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