Fresher Sales Executive (Reservations) Job Careers – Uganda Wildlife Authority (UWA)

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Organisation: Uganda Wildlife Authority (UWA)

Duty Station: Kampala, Uganda

Reports to: Sales Manager

About US:

Uganda Wildlife Authority (UWA) is a semi-autonomous agency under the Ministry of Tourism, Wildlife and Antiquities. UWA was established in 1996 and is managed in accordance with the Wildlife Act Cap 200. The Mission of UWA is: “To Conserve and Sustainably Manage the Wildlife and Protected Areas of Uganda in Partnership with Neighboring Communities and Other Stakeholders for the Benefit of the People of Uganda and the Global Community.”

Job Summary:     The Sales Executive (Reservations) will ensure and provide exceptional customer experience and offer timely information to visitors to the Organization

Key Duties and Responsibilities: 

  • Effective and timely handling of customer enquiries, complaints in line with the laid down procedures.
  • Effective communications with the PAs with respect to bookings, customer services, requests and complaints.
  • Maintain and build a strong working relationship with Tour Operators and other stakeholders to ensure that customer needs are fulfilled and mutual objectives are met.
  • Effectively attend to customer needs on the telephone and email.
  • Reserve clients’ booking for UWA products and services and collect revenue through the established systems.
  • Implement the Gorilla and Chimpanzee booking guidelines.
  • Implement the UWA customer care guidelines and procedures.
  • Implement quarterly work plans and prepare timely performance reports for the Reservations Unit.
  • Perform any other official duties as may be assigned by the supervisor.

Qualifications, Skills and Experience: 

  • The ideal candidate for the Uganda Wildlife Authority (UWA) Sales Executive (Reservations) career opportunity must hold an Honors Bachelor’s Degree in Tourism, Business Administration, Commerce or any other business related field from a recognized University or Institution.
  • A minimum of two years of experience in sales and/or marketing in a reputable organization.
  • Time management
  • Leadership and Team Work
  • Accountability
  • Communication
  • Ethics and Integrity.
  • Ability to multitask.
  • Age Limit: Below 40 years

How to Apply:

All suitably qualified and interested candidates should send their dully completed Job Application Form in triplicate, download here, each with a detailed Curriculum Vitae bearing contacts of three (3) competent Referees, a daytime telephone contact, copies of Academic Documents and relevant Appointment letters to any of the address below:

The Executive Director,

Uganda Wildlife Authority,

Plot 7 Kira Road, Kamwokya,

P.O. Box 3530 Kampala

Email to:


  • Applicants are required to scan and attach CERTIFIED copies of the required academic documents only e.g. Degree, Transcript, Diploma, A’ level and O’ level certificates.
  • Academic documents for the successful candidates will be vetted and background checks conducted before they are considered for appointment into the Authority.

Deadline: 7th June 2019

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