Several Telesales Representative Job Careers – M-KOPA Solar

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Organization: M-KOPA Solar

Duty Station: Lubowa, Kampala, Uganda

Reports to: UP Grade Manager

About US:

M-KOPA Solar is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 600,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power.

Job Summary:   The Telesales Representative will contribute in generating sales for our company. You will sell upgrade TVs and/or core add onsto the existing lead sets. In this role you will provide expert advice and information to potential customers regarding M-KOPA products and services. You will play a key role in increasing profitability and sales revenue through excellence in customer service and you will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Key Duties and Responsibilities: 

·         Calling qualified customers and sell to them upgrades

·         Educate current and potential customers with product and service information

·         Correctly update the Call Log for every customer/ dealer/agent interaction

·         Complete upgrade and Add on requests on system

·         Maintain accurate customer records

·         Escalate queries and follow up on resolution.

·         Document customer information, queries on Customer Relationship Management

·         (CRM) and transactions by completing forms and record logs in line with MKOPA data collection policy.

·         Escalate the sales process as per work load

·         Follow-up on prospects who promise to upgrade and complete sales.

Qualifications, Skills and Experience: 

·         The ideal candidate for the M-KOPA Solar Telesales Representative job must hold a bachelor’s degree preferably BSc/BA or any discipline from a recognized University

·         Proven six months’ telesales experience or other sales/customer service role. 

·         Good listening skills

·         Customer care skills

·         Sales Skills and ability to cross sell and /or upsell

·         Excellent communication skills – verbal and written 

·         Time management 

·         Must have a typing Speed of 30wpm

·         A Proven track record of successfully meeting sales quota preferably over the phone

·         Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems with ability to use MS Excel, Ms Word, and MS power point

·         Ability to learn about products and services and describe/explain them to prospects

·         Excellent knowledge of English

·         Excellent interpersonal skills

·         Cool-tempered and able to handle rejection

·         Outstanding negotiation skills with the ability to resolve issues and address complaints

Language Combinations;

·         Luganda, Swahili, English

·         Luganda, Ateso, English

·         Luganda, Acholi, Langi, English

·         Luganda, Runyoro, Rutoro, English

·         Luganda, Runyankole, Rukiga, English

·         English, Luganda.

How to Apply:

All suitably qualified and interested candidates should send in their applications including updated detailed copy of the CV and a cover letter expressing why you feel you would be an excellent candidate for the role to subject line of   “Telesales Representative” addressed to:

The Head, Human Resource & Administration,

M-KOPA Uganda Limited,

Lubowa Estate, Plot 1300 -1301 Kampala.

Email to:

Deadline: 20th June 2019 by 5:oo PM

Please Note: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

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