Customer Care Specialist Jobs – Carlcare Service Limited

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Organization: Carlcare Service Limited

Duty Station: Kampala, Uganda


About US:

Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full service support for Tecno, Itel, & Infinix; three worldwide famous mobile phone brands.

Key Duties and Responsibilities: 

·         Daily careful extraction of customer information files in order to focus on the development of these customers.

·         Summarize customer information files, analyze and classify them, manage all kinds of data, and update them daily to avoid omissions.

·         Conduct regular communication with customers and make detailed records.

·         Get in touch with customers through telephone communication, email communication, and SMS services, and conduct occasional return visits to meet customer needs and improve customer satisfaction.

·         Trace the user’s portrait through daily user operation data

Qualifications, Skills and Experience: 

·         The applicant for the Carlcare Service Limited Customer Care Specialist job must hold a Bachelor’s Degree in a business course.

·         At least four years of related working experience in a similar position

How to Apply:

All candidates who wish to apply for the above position can deliver their applications i.e. CV, cover letter, and copies of academic qualifications to the address below:

Carlcare Service Limited,

Prism Building (Next to E-Tower), Kampala Road

6th Floor, Plot 71/73 Kampala

Or: send an email to (please ensure to indicate job applied for in subject head)

Deadline: 20th June 2019 by 5:00pm

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