Fresher Junior Systems Administrator NGO Jobs – Infectious Diseases Institute (IDI)

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Organisation: Infectious Diseases Institute (IDI)

Duty Station:  Kampala, Uganda

About US:

The mission of the Infectious Diseases Institute (IDI) is to strengthen health systems in Africa, with a strong emphasis on infectious diseases through research and capacity development. IDI has five operational areas through which it works to achieve its mission: Prevention, Care and Treatment; Training, Research, Laboratory services (including the CAP-certified IDI Core Lab) and Outreach.

About Project:

The Ugandan Academy for Health Innovation and Impact was formed following an MOU between the Ugandan Ministry of Health, Infectious Diseases Institute, Janssen, the pharmaceutical companies of Johnson & Johnson, and the Johnson & Johnson Corporate Citizenship Trust. The Academy is implementing mhealth technologies in the areas of clinical care, research, capacity building and health systems strengthening to improve health care and on utilising effective sub granting mechanisms to support and deliver solutions. The overall aim is achieving sustainable health care accessible to all in Uganda.

Job Summary:  The Junior Systems Administrator will mainly promote all aspects of server administration, software deployment and integration, resolving tickets and liaising with the IT/IS department within IDI to provide robust and reliable services at our various clinic and research sites. The ideal candidate should be technically competent with excellent interpersonal skills.

Key Duties and Responsibilities: 

  • Responsible for loading and maintaining the operation of the Academy’s applications and platforms
  • Participate in ongoing daily system monitoring, operation, and administrative team tasks to ensure the proper functioning and usability of all running systems and applications.
  • Provide out of hours diagnostic and troubleshooting support as required
  • Monitor and report on resource utilization and help to plan continuous process improvement
  • Monitor and test application/system performance for potential bottlenecks, identify possible solutions, and work with the team to implement those fixes
  • Compile and maintain system documentation
  • Assist with software rollout
  • Participate in systems testing and document results
  • Interact with clients at our various implementation sites both in person
  • Researching new technology and making recommendations
  • Maintain current knowledge of relevant technologies as assigned
  • Participate in special projects as required
  • Liaise with Academy collaborators including government agencies

Qualifications, Skills and Experience: 

  • The ideal candidate should preferably hold a Bachelor’s Degree in Information Technology, Computer science or a related field.
  • One to two years’ experience supporting both Windows and Linux based systems
  • Experience monitoring systems, hardware troubleshooting, fault tracking and resolution, and routine maintenance with recurrent patching
  • Familiarity with networking concepts and working with Cisco and/or Fortinet systems
  • Experience with management of virtualization technologies such as VMWare, AWS, Azure and GCP
  • Knowledge of Active Directory, Windows Server, Windows and Office 2013+
  • Knowledge of programming/scripting in Linux and Windows (i.e. Python, Powershell)
  • Knowledge of database configuration, management, and administration using SQL Workbench, MS SQL Server Management Studio or similar
  • Familiarity with IT Security principles
  • A high level of attention to detail and ability to problem solve
  • Proven ability to work in a collaborative, team environment
  • Proven communication and customer service skills
  • Self-motivated person who takes the initiative to accomplish project goals
  • Desire to learn and grow others is a must

How to Apply:

IDI will offer a competitive remuneration package to the successful candidate. Candidates that know that they meet the above criteria and have what it takes to excel in the above position, please send their CVs, which should include details of email address (if any), present position, current remuneration, Certificate/testimonials and address of three (3) Referees plus telephone contact to the stipulated email address (Email your application and CV to and let’s save the environment).

Address to:

The Senior Human Resource Manager

Infectious Diseases Institute — IDI Knowledge Centre, 

Makerere University Main Campus; College of Health Sciences, Makerere University

P.O. Box 22418, Kampala, Uganda

Key Notes:

  • IDI is an equal opportunity employer and does not charge a recruitment fee or any other fees at any stage of the recruitment process
  • Internal candidates who meet the required specifications and have worked with IDI for a period of at least one year will be given priority.
  • Make sure that your application letter, CV and certificates are attached as one document
  • Indicate the Vacancy Code as the subject for your email
  • Only shortlisted candidates will be contacted
  • Any form of canvassing will lead to automatic disqualification.

Deadline: 25th June 2019  

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