Fresher Service Center Engineer Job Opportunities – Aikan HR Consultants

Want create site? Find Free WordPress Themes and plugins.

Organisation: Aikan HR Consultants

Duty Station: Kampala, Uganda

About US:

Aikan HR Consultants is one of Uganda’s leading HR consulting companies and trusted strategic HR advisory partner, aikan’s services include aikan Jobs™, aikan Recruitment™, aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™

Job Summary:  The Service Center Engineer is responsible for participating actively in all Service Centre activities for the client solution in Uganda, including the Support Line and support email account, in order to ensure efficient and effective support for the operation of the system.

Key Duties and Responsibilities: 

  • Actively participate in all Service Centre activities, including the central Support Line and support email account, to ensure that all inquiries and requests are quickly answered and promptly resolved / fulfilled.
  • Serve as a first point of contact for the customer and system users for solution service and support.
  • Coordinate with the Field Service & Support and IT Support teams to ensure that all corrective maintenance activities are fulfilled in a timely and efficient manner.
  • Actively participate in the management of work on incidents, problems and change requests, including planning and coordination with the customer (URA), the local Field Service & Support and IT Support teams, and the external 3rd level support teams (CH & ES), key deliverable reviews, acceptance testing, and deployment coordination.
  • Analyse incident and PRB trends and raise PRBs of repeat incident occurrences.
  • Close incidents, problems and CRs after verification that the underlying issue(s) have been resolved.
  • Actively participate in the development and delivery of solution-related trainings for the customer and taxpayer system users.
  • Actively participate in development and delivery of internal training materials and provision of training sessions for new and existing team members.
  • Responsible for status reporting, including Operational Performance Management and Service Management reports, as scheduled or as required.
  • Actively participate in the communication and coordination of releases and upgrades, both internally and externally.


Qualifications, Skills and Experience: 

  • The applicant must hold a Bachelor’s degree in a relevant field from a recognized university; or equivalent combination of technical training, and/or experience.
  • Two years of work experience leading a service center / technical helpdesk team.
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze software issues.
  • Experience managing 1st level support activities (Service Center, Support Line, etc.).
  • Experience with quality and performance monitoring processes.
  • Strong ability to troubleshoot problems
  • Demonstrated ability to diagnose and analyze software issues.
  • Experience troubleshooting computer networks
  • Knowledge of basic IT support procedures and tools

How to Apply:

All suitably qualified candidates should send their applications by clicking on this link. Please upload the following in your application; an updated CV / resume (PDF or Word Format) which should include your contact information and three work related references and a one page statement describing your suitability for the role should be included.

Deadline: 20th July 2019


Did you find apk for android? You can find new Free Android Games and apps.

(Visited 2 times, 1 visits today)