3 Fresher Customer Service Officer Job Opportunities – Betyetu Uganda (Sports Betting Company)

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Organisation: Betyetu Uganda
Duty Station:  Kampala, Uganda
Betyetu is a web sports betting platform that gives its registered customers the chance to play anywhere and anytime at their convenience using technology and excellent service delivery. 
Job Summary: The Sports Customer Service Agent will grow with the Betyetu business. The candidate will be responsible for handling front-line telephone contact with customers, facilitating the earliest possible resolution of complaints and inquiries in line with Betyetu service standards and procedures.
Key Duties and Responsibilities:  
·         Representing the Company in all Customer Contacts, providing best in Industry service via TV,  Radio, email, telephone and social media.
·         Communicating with customers in a professional and efficient manner
·         Solving Customer queries and complaints
·         Clarifying Company Terms and Conditions and specific Sport Betting Rules to the customer
·         Explaining how to use the Betting Services and Games
·         Explaining Betyetu Mobile money operations
·         Escalating and following up on Customer Cases as when required
·         Identifying and report improvement areas
·         Marketing activities when required
·         Preparing reconciliations and reports as instructed by Management
·         Competitor evaluation and analysis
·         Providing an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
·         Demonstrating a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
·         Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies.

Qualifications, Skills and Experience:
The applicants for the Customer Service Officer should have a passion for sports with previous marketing experience
All suitably qualified candidates should apply by sending a cover letter, CV and three reputable references to support@betyetu.co.ug
NB: Only shortlisted candidates will be contacted.



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