Control Box Manager Employment Opportunity – MTN-Uganda

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Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary:  The Control Box Manager will lead and coordinate the monitoring of the MFS Agent Distribution Network to ensure optimal Agent service ratios and minimize Agent service malpractice. The incumbent will analyze Agent performance trends through collection and analysis /interpretation of data concerning MoMo Agent transaction behavior, channels, and penetration.
Key Duties and Responsibilities: 
  • Monitors and analyzes Agent transacting trends, by volume and type of transactions.
  • Monitor and assesses competition environment – Agents, services offered etc. – in order to plan support and estimate business impact.
  • Establish need for new agents in view of optimal customer to Agent ratio, business needs
  • Identifies and monitors competitors’ performance/influence and activities to anticipate competitor initiatives
  • Identifies and monitors external and internal factors that may affect business performance
  • Responsible for collection, analysis, interpretation and summarizing Agent distribution and penetration against business requirements
  • Analyses Agent malpractice behavior for multiple deposits, OTC and triggers request to transfer Agent to appropriate profiles
  • Reviews Agent hierarchy and territory distribution to ensure compliance with MTN distribution standards
  • Works closely with MFS BI to follow through Agents failing to pay for Extra float
  • Manage relationships with staff within the MFS Division, the Sales & Distribution Division and other Divisions to achieve objectives.
  • Engages and communicates with all stakeholders, both internally and external, in a respectful manner
  • Recognizes and rewards consistently good performance and celebrates success
  • Provides employees with development and learning opportunities in form of training, coaching and mentoring
  • Shares relevant information about Agent performance, challenges and key focus areas and provides feedback timeously
  • Takes firm action against poor performance, communicates expected behavior and performance behavior to employees
  • Supervision of Agents in the trade is ongoing and all agents in malpractice are followed through

Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda Control Box Manager job placement should hold a Bachelor’s degree in Statistics or Commerce or business related degree
  • MBA with a bias in Finance, is an added advantage
  • Proficient with Advanced Excel, MS Word and PowerPoint
  • Five years of experience in Business analysis, or Financial modeling
  • Experience in database management
  • Process and Business Modeling
  • Business analysis and Intelligence
  • Agency, and distribution (FMCG, or Financial services)
  • Customer experience/service
  • Telecommunications industry
  • MTN Uganda consumer Products
  • Understanding of competitor products
  • Local & international digital trends
  • Understanding of the regulatory environment
  • Consumer environment and Factors affecting consumer demand
  • Trend analysis and interpretation
  • High Volume data analysis
  • Knowledge and ability to apprehend and the interrelationship of presented facts in such a way as to guide action towards a desire goal
  • Relationship management
  • Scanning Skills – to set new Ideas, trends & Principles
  • Strong Can Do combined with an ability to use Minimum resources to give maximum outputs
  • System thinking – understanding the “Big Picture”
  • Strong analytical skills
  • Ability to meet deadlines
  • Planning and Influencing skills
  • Time Management, Specifically, the ability to prioritize
  • Flexibility – the ability to adapt and change in the Internal structure
  • Communication and interpersonal skills.
  • Organizational and report writing skills
  • Self-motivated

 Please note that presentation of false academic documents and certification will lead to criminal prosecution.
All suitably qualified and interested candidates should send their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to with the Job Title as the subject line i.e. Control Box Manager-Surname First Name-current Dept.
Deadline: 16th July 2018

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