Several No Experience Airline Jobs – Sales and Ticketing Agents – Career Directions Limited (CDL)

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Organization: Career Directions Limited (CDL)
Duty Station:  Kampala, Uganda
Career Directions Limited (CDL) is a strategic HR solutions Company that has been in operation since 2003 & we pride ourselves in the highest level of professionalism & expertise, serving big clientele base in Africa. CDL Human resource consultancy’s mission is to provide you with an unrivaled quality of personnel to increase the effectiveness of your operation. We provide you with the region’s best fit in education, knowledge, skills, and experience to suit your organization’s needs.
A leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row. Our client has a fleet of 36 aircraft that are some of the youngest in Africa; this includes its flagship B787 Dreamliner aircraft. The onboard service is renowned and the lie-flat business class seat on the wide-body aircraft is consistently voted among the world’s top 10. Most recently it has scooped top awards at the Africa Investor (Ai) Tourism Investor Awards and was declared the Business Airline of the Year in Africa.
Job Summary:The Sales and Ticketing Agent will provide excellent service to customer in terms of ticketing reservations and the client’s product to generate sales and ensure customers satisfaction.
Key Duties and Responsibilities: 
·         The incumbent will carry out reservations and ticketing for all clients to generate sales.
·         Fare quotes to all clients to provide the best applicable fares and generate sales
·         The jobholder will recruit and handle existing and prospective frequent fliers to win and retain loyalty.
·         Tasked with printing and reconciling of sales returns to account for daily sales.
·         Actively promote all products to create awareness and generate sales
·         The jobholder will promote direct telephone sales so as to reduce distribution costs and generate sales

Qualifications, Skills and Experience: 
·         The incumbent for the Sales and Ticketing Agent should hold a C+ IATA/UFTAA diploma/basic airline fares and ticketing
·         Good team player
·         Customer focused
·         Excellent communication skills
·         Pleasant personality/approachable
·         Self-confident and well groomed
·         Excellent knowledge of airline’s product
·         Leadership/Management Skills Programs
·         Tight focus on core activity
·         Quality of Work
·         Minimalist organization
·         Responsible decision-making by the individual
·         Team working
·         Professional expertise
·         Leaders not followers in what we do
·         Single status organization
·         Technical knowledge and skills
·         Ethically Honest
·         Standards Well Defined and Controlled
·         Acceptance to make mistakes and learn from them
·         Ethics. Fair, But Firm
·         Bias for action
·         Show commitment to success
·         Good strong and frequent communication skills
·         Active new business thrust
NB:Only shortlisted candidates will be contacted for interviews.



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