Social Franchise Coordinator Non-profit Jobs – Population Services International (PSI) Uganda

Organization: Population Services International (PSI) Uganda
Duty Station: Kampala, Uganda
Reports to: Marketing and Social Franchise Manager
Population Services International (PSI) Uganda is the local branch of Population Services International (PSI), one of the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.
Job Summary:   The Social Franchise Coordinator will coordinate the implementation of PSIU’s Social Franchising strategies and activities with the goal of growing the Franchise business performance. He/She provides marketing support and business advisory services with the view to evolve the current social franchising of PSIU services into a sustainable Social Enterprise. The Social Franchise Coordinator works cross-functionally within PSIU Social franchise(s) to maximize effectiveness and outcomes, and works closely with multiple stakeholders to ensure internal team members understand and effectively execute franchise strategy. Working alongside the Marketing and Social Franchise Manager, he/she proactively identifies challenges to Franchise development and ensures that the right internal and external resources and mechanisms are in place to overcome and mitigate them.
Key Duties and Responsibilities:  
·         Manages all in-office coordination, follow up with franchises and communication with field staff;
·         Contract management with franchises;
·         Development of franchise communication and knowledge management;
·         Support teams to ensure that the improved Business Systems Value Proposition Pillar is rolled out;
·         New clinic recruitment;
·         Franchise fees and loan payment tracking;
·         Drive demand creation innovations to increase traffic flow to the Social Franchise networks;
·         CMS integration with business concepts;
·         Coordinate capability development interventions for the different franchise partners and staff members;
·         Co-ordinate with franchise owners to coordinate and implement end-to-end (plan, test, execute, measure and refine) activities to deliver increased customer value and retention;
·         Develop payment and billing dash boards, analyze and track payment data and offer billing support;
·         Drive analytics and actionable insights to support service and usage uplift;
·         Actively contribute to the monthly reporting process for senior management;
·         Drive ROI for demand creation activities to ensure sustainable and continuous improvement.

Qualifications, Skills and Experience:
·         The applicant must hold a degree in Business (BAAES/Marketing) or relevant subject or field (e.g, Finance, public administration or health, strategic account management, marketing, medicine, finance, B/P administration, etc.
·         Three years of experience working at a supervisory level;
·         Background in Social Franchise;
·         Understanding of local health care and small and medium enterprises systems is a plus;
·         External and internal experiences a plus;
·         Experience in business analysis and financial modeling;
·         Proficient with MS Office applications especially Excel and Power Point;
·         Ability to deliver commercial value;
·         Account and relationship management skills.
·         Key personal competences:
·         Influencing / negotiation skills; Ability to understand both internal and customer perspectives to be able to build a win-win strategy for financial and value-based negotiation;
·         Working Across Boundaries; thinks and acts beyond one’s silo – bridges team, functional, divisional and/or geographical boundaries;
·         Strategic Thinking; Visualizes the way forward, identifying opportunities that add value to the work and to the business;
·         Project Management; Organizes work efforts by prioritizing tasks, using resources optimally, establishing appropriate deadlines and ensuring on-time delivery;
·         Productive Communication; Plans and delivers ideas and information to others in an impactful manner;
·         Strategic Business Management; Ability to set strategic plans, consider execution tradeoffs and continuously adjust approaches to maximize business performance.
All candidates are encouraged to send their updated resumes (CVs), copies of certificates, references, and cover letter clearly indicating position applied for on the “top left-hand side of the envelope”, to the PSI Uganda Office Reception, addressed to the People and Culture Manager, PSI Uganda, at Plot 3 Mackenzie Vale-Kololo, P.O. Box 8082 Kampala.
Deadline: 28th May 2018 by 5:00 pm



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