Supervisor Cente – Mobile Loans (Back Office) Jobs – Centenary Bank

Organization: Centenary Bank
Duty Station: Kampala, Uganda
Reports to: Manager Micro Credit
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000 clients (a quarter of the banking population) in 58 branches spread countrywide. We are one of Uganda’s top three financial organisations, employing more than 1,900 people. Joining Centenary Bank is an opportunity to use your skills and experience in tackling real world problems.
Job Summary: The Supervisor Cente-Mobile Loans (Back Office) is responsible for supporting and implementing strategies to grow the Bank’s Cente-mobile loans’ credit portfolio, in line with the Bank’s business plan and policies.
Key Duties and Responsibilities:
  • Conduct monitoring of successful cente-mobile transactions
  • Implement of mechanisms to support the recovery of customer cente-mobile loan payments
  • Monitor the Cente-mobile loan portfolio quality for the bank and follow up recovery of delinquent loans according to the targets given and in line with credit policy and regulatory framework.
  • Regularly monitor and review Cente-mobile loans deductions to ensure timely and work closely with Business Technology for purposes of maintaining a quality portfolio.
  • Evaluate Cente-mobile loan portfolio quality through preparation of a trend analysis report on a monthly basis and advise on corrective actions
Customer Management: Analyse customer complaints from call centre and provide timely feedback.
  • Work closely with other stakeholders to ensure that SLA’s are met
  • Reconcile BR (Banker’s Rim) & CBS (Core banking system) to ensure accuracy
  • Engage with Finance and Business Technology to reverse or post any transactions in the Global suspense account
  • Conduct aging and provisions to avoid income leakages.
  • Prepare monthly, quarterly and weekly reports on the Cente-mobile loan uptake trends
  • Generate periodic reports on Cente-mobile loan portfolio performance and related corrective initiatives undertaken.

Qualifications, Skills and Experience: 
  • The applicant for the Centenary Bank Supervisor Cente-Mobile Loans (Back Office job placement must hold a first degree in any business related field.
  • At least three years’ experience in credit operations in a financial institution.
  • Very strong knowledge in computer especially EXCEL and data management
  • Very good skills in credit recovery with average NPR of not more than 3% for the last 3 years
  • Negotiation and persuasion
  • Knowledge of banking practices and regulatory requirements.
  • Good understanding of key business processes and related risks and controls
  • Knowledge of fraud risks in the baking environment.
  • Good Financial analytical skills
  • Good communication and Interpersonal skills
  • High degree of integrity and confidentiality.
Note:  Pass degrees are not eligible
All candidates who desire to join Centenary Bank should send their applications by following the instructions below; downloading an application form for employment, download here, filling it and enclosing an application letter, Curriculum Vitae (CV) with three professional referees and copies of academic testimonials/certificates and send the application to:
General Manager Human Resources, Centenary Bank, P.O. Box 1892 — Kampala, Uganda.
Note: While we thank all applicants for your interest. Only shortlisted applicants will be contacted. Only shortlisted applicants will be contacted.
Deadline: 20th February, 2018


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