Tag Archives: management

Human Resource & Administration Officer NGO Jobs – Straight Talk Foundation (STF)

Organization: Straight Talk Foundation (STF)
Duty Station: Kampala, Uganda
Straight Talk Foundation (STF) is a health communications National Non Governmental Organisation that was founded in 1993. For the past 25 years it has been the leading provider of various social and behavior change communication programs to various stakeholders in Uganda. The organization has immense experience in the use of modern communication program approaches in addressing diverse health and development issues. STF implements activities through print, radio and face to face communication. Its programs and interventions target young people as its primary audience, while parents and teachers are its secondary audience. STF utilises highly effective behaviour change communication models and combines mass media and face to face community outreach and mobilization programs.
Job Summary:  The Human Resource & Administration Officer will be responsible for implementation of STF human resource and administration policies and guidelines so to maximize productivity and growth of the employees and the organization.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Straight Talk Foundation (STF) Human Resource & Administration Officer job placement must hold a Bachelor’s degree in Humanities. Post graduate training in Human Resource Management is an added advantage.
  • At least three years of relevant working experience in HR, preferably with an NGO.
  • Demonstrated understanding and proficiency in the field of Human Resources Management and ability to work under minimum supervision.
  • Good understanding of national legal requirements relating to HR, including labour laws and administrative law.
  • Knowledge of the organisational policies, systems and procedures formulation and management.
  • Good interview, negotiation and counseling skills.
  • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
  • Excellent planning, coordination and reporting skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities.
  • Ability to intervene with crisis management or troubleshooting as necessary.
  • Highly developed interpersonal and communication skills including influencing, negotiation and coaching.
  • Computer literacy and excellent documentation skills are a must.
All candidates are encourages to apply online with a copy of updated CV and a cover letter (attached as one document) indicating three professional referees addressed to;
The Human Resource & Administration Manager
Plot 4, Acacia Avenue, Kololo,
P.O Box 22366, Kampala. Uganda
Email to: straighttalkjobs@gmail.com clearly indicating the position applied for in the subject line.
Deadline: 27th July 2018 by 05:00pm Ugandan Time.



United Republic of Tanzania: Program Director – Tanzania

Organization: SOS Children's Villages International
Country: United Republic of Tanzania
Closing date: 03 Aug 2018

SOS Children’s Villages Tanzania is a local non-government organization affiliated to SOS Children’s Villages International, a worldwide child care organization that provides orphaned and destitute children with a permanent home and educational opportunities. Established 60 years ago, SOS Children’s Villages International the umbrella organization, currently has Children’s Villages and other projects in 135 countries around the world. Globally, it runs the SOS Children’s Village Programme which has two main arms, i.e. Family Based Care based at SOS Children’s Villages and Family Strengthening Programmes supporting families in local communities. SOS has been working in the United Republic of Tanzania since 1991, and implements its programs in the following locations Zanzibar, Arusha, Dar es Salaam, Mwanza and Iringa. SOS Children’s Villages Tanzania seeks to recruit suitably qualified candidates to fill the following vacant Positions.

Job Title: Program Director Tanzania

Duty station: National Office (1 post)

Reporting to: National Director

Programme Director–leads the development of SOS Children’s Villages key programmatic themes in Tanzania, namely family based care, family strengthening programmes, advocacy, other alternative care options and education.

MAJOR RESPONSIBILITIES

  • Lead and support the implementation of child care, family strengthening, advocacy and education strategies, policies, and best practices across the country
  • Ensure the aligned growth and development of SOS children’s programmes across Tanzania, and ensure that the organization’s efforts and resources are targeted at the most vulnerable children, families and communities.
  • As part of the senior management team, advise the National Director on the development of SOS programmes under SOS Children’s Villages Tanzania.
  • Build and lead a strong network for all programs in the SOS Children’s Villages Tanzania
  • Guiding and supporting the child & youth development processes in SOS Children’s Villages Tanzania within the framework of the SOS Children’s Village “Care Promise”
  • Ensure the Monitoring & evaluation of SOS Children’s Villages Tanzania programmes is well achieved to inform the progress and growth of the program.
  • Supporting Program Managers and other program Staff on implementation of the programs on ensuring that they are alignment with organization policies
  • Supporting and Guiding Family Based Care Coordinators and Youth Care co-workers in maintaining linkages with youth who have left SOS Villages for independent lives for better results and outcomes.
  • Developing and promoting partnerships with international and National, child rights focused organizations and networks in order to support and strengthen SOS Tanzania childcare work.
  • Take lead on all initiatives of expansion of the programs in SOS Children Villages Tanzania by supporting the fundraising activities and Proposal developments across programs.
  • Prepare different reports with different requirements from the Donors

Knowledge, skills and abilities required

  • Bachelor degree and/or postgraduate qualification in relevant field i.e. Community Development Project Management, Child & Youth development, social sciences, Development studies, etc.

  • At least 10 years of working experience in the field of child & youth care, family development, and/or community development in NGO/ INGO setting, five (5) should under Management level

  • Proven leadership and people management skills, with experience of managing multi-donor’s projects.

  • Candidate with good presentation skills to different stakeholder which includes Board, Senior management, Donors e.t.c.

  • Matured candidate with good analytical skills.

  • The candidate should be an all-rounded individual with a passion for working with children and youth, with strong advocacy skills, excellent communication

  • The ideal candidate should be a socially stable and mature person.

How to apply:

To apply for this position, must be a Tanzanian National; send your application letter by email describing how your experience, qualifications and competencies make you the right candidate for this position. Enclose ONLY detailed and updated CV with telephone contacts, email address and details of at least 3 referees. Copies of academic, professional certificates and passport size photo will be submitted by only contacted candidates for the interview. This advert can be obtained on our website http://www.sos-childrensvillagestanzania.org. Closing date is two weeks after the first Advert. To apply please send to;

The National Director SOS Children’s Villages Tanzania

Dar es Salaam, Tanzania

recruit.sostanzania@sos-tanzania.org

Please Note: SOS Children's Villages Tanzania is an equal opportunity employer and committed to keeping children safe from abuse and harm, therefore candidates applying for this post will be subject to child safeguarding recruitment procedures and checks. Only short listed candidates will be contacted

Entry Level Technical Sales Representative Jobs – Norbrook Laboratories Limited

Organisation: Norbrook Laboratories Limited
Duty Station:  Kampala, Uganda
Norbrook Laboratories Limited is one of the world’s leading companies within the Pharmaceutical Industry with a reputation for achieving results within a competitive market place.
Job Summary:  The Technical Sales Representative will profitably develop the Norbrook business within an agreed customer territory by planning appropriate customer calls and visits, keeping up-to-date with market prices, regularly making cold calls to meet agreed targets, attending and contributing to meetings, investigating and resolving customer complaints and any other duties as requested by management from time to time

Qualifications, Skills and Experience: 
  • The ideal candidate must hold a Degree or a Diploma in Animal Production and Management or an equivalent qualification from a reputable institution.
  • One to three years of experience in sales within the pharmaceutical industry is an added advantage.
  • Ability to operate in a last-paced and changing market environments
  • Willing to travel and work in rural parts of Uganda.
  • Must possess a clean riding/driving permit.
All suitably qualified and interested candidates should send their applications to:
The Human Resource Department,
Plot 703 Banda, Jinja Road,
P.O. Box 24721 Kampala, Uganda
Email to: enquiries@norbrook.co.ug



Uganda: Economic Empowerment Manager- One Vacancy Based in Kotido (Open to Ugandan Nationals Only)-Re-advertised

Organization: Mercy Corps
Country: Uganda
Closing date: 31 Jul 2018

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps implements high quality- analytical work in tough environments. We’ve been operating in Uganda since 2006 and currently manage a range of programs in Acholi, West Nile and Karamoja sub-regions with funding from a host of donors. In October 2017, Mercy Corps was awarded a 5 year USAID/ Food for Peace- funded program working in 4 districts in Karamoja, the Apolou Activity. The Activity has four purposes with cross cutting themes of gender and youth and resilience:

  1. Inclusive and effective governance contributes to food and nutrition security

  2. Improved health and nutritional status of pregnant and lactating women, children under five, and adolescent girls

  3. Improved WASH conditions

  4. Adolescent girls, adolescent boys, women and men access diverse and secure livelihoods through improved capacities and strengthened market systems

Apolou is implemented by a consortium of actors led by Mercy Corps, including Save the Children, Whave Solutions, four local partners (KAPDA, AIDI, NARWOA and Riam Riam) and Tufts University’s Feinstein International Centre (FIC).

General Position Summary

The primary focus of the Economic Empowerment Manager will be to support the roll out of economic empowerment training at individual level. Activities will focus on two populations: Groups of pregnant and lactating women and male change agents building life skills, access to finance, and business development skills. The second population will be a cohort of youth. Youth will be initially engaged by Save the Children in intensive life skills and general economic development curricula. The Manager will be expected to provide technical input to the Save curriculum business development and financial inclusion components and then to work with a sub set of the youth to more directly advance technical skills through employment platforms (apprentices, technical training etc). Over the course of the program the Manager is responsible for ensuring the program transitions from service delivery to market based sustainable approaches.

Essential Job Responsibilities

Strategy & Vision

· Develop and oversee the effective implementation of Economic Empowerment and Livelihoods strategy and implementation work plan, moving from a direct service delivery model to an integrated approach embedded in local private sector/government delivery mechanisms

· Coordinate with the MSD, Livestock, Agriculture, Gender and Youth, MCHN and Adolescent team on program implementation to leverage synergy and maximize impact

Program Management

· Coordinate the activities of Senior Officers and service contractors to ensure training and mentorships are delivered on a timely basis and in line with best practice across all districts

· Provide technical support and quality control checks for skills building trainings, troubleshooting challenges, and standardizing implementation approaches in delivery of Livelihoods messages

· Provide technical contribution to the development of core IEC materials

· Support the cultivation of PLW/CU2 and adolescent micro scale businesses as a means to sustainable economic empowerment and poverty reduction

· Prepare MCG+ movement plans, cash projections, and other administrative and management duties as required

· Ensure team follows PM@MC best practice in reporting, contributing to a culture of adaptive management and effective monitoring and evaluation

Team Management

· Directly supervise team of Senior Officers, with accountability for entire Livelihoods training team (inclusive of Officers and service contractors), mentoring the team in order to build technical capacity and ensure best practice in implementation as well as adherence to Mercy Corps’ internal policies and procedures.

· Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

· Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

· Liaise with other Managers and Team Leaders to ensure consortium is integrated in approach, on-scope, on-time and on-budget.

Finance & Compliance Management

· Ensure compliance with donor and Mercy Corps regulations related to Economic Empowerment Training Activities

· Develop Economic Empowerment team budgets, ensure adherence to MC Uganda Field Finance Manual and Field Procurement Manual for all Economic Empowerment activities, and oversee implementation of key budget lines

Influence & Representation

· Represent Mercy Corps’ approach at key government, coordination and advocacy platforms and ensure coordination with other youth and PLW/CU2 training programs.

Organizational Learning

· As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

· Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

The Economic Empowerment Manager is directly responsible for 4 senior officers and accountable for the performance of the entire team, officers and service contractors

Accountability

Reports Directly to: Livelihoods Manager

Works Directly with: MSD Manager, Other Apolou Sector leads, Save the Children Program Manager, DCOP, M&E Manager, Gender and Youth Manager, Dynamic Program team for Karamoja

Ethics and Integrity

All Mercy Corps staff member are expected to behave ethically and demonstrate highest integrity in their professional and personal life. Mercy Corps has zero tolerance to any form of fraud, corruption, abuse, harassment or exploitation. Any breach of our policies or misconduct will lead to disciplinary action or may lead to termination.

Knowledge and Experience

· Minimum post graduate diploma in Agribusiness, Rural Development and Agricultural Extension, Agriculture Economics, Community Development, Project planning and Management or any other Business related fields. Postgraduate degree on earlier mentioned disciplines is a plus

· At least six years’ experience in managing and delivering livelihoods development programs and/or gender empowerment programs, previous experience in Karamoja a plus

· Previous experience coaching or mentoring of women and youth groups

· Previous experience developing curricula and leading trainings related to gender, savings or business development

· Experience in implementing effective savings, financial empowerment or functional adult learning programing

· Experience with private sector business or income generating activity experience a plus

· Demonstrated skills in data collection, verification and documentation

· Proven skills in networking, team-building, community consultations and organizational development;

· Excellent reporting, communication and representation skills

· Fluency in English required, fluency in Ngakarimojong a plus

· Motorbike riding permit required

· Knowledge and skills in Microsoft packages

Success Factors

The ability of the Economic Empowerment Manager to ensure standardize, market based life skills and livelihoods training will be the positions first success factor. The second will be the ability of the Economic Empowerment Manager to effectively build evidence of program coverage and quality, documenting activity roll out and lessons learned through shared communications platforms across the program. The third success factor will be the degree to which the Manager effectively collaborates with MCHN, MSD and Gender and Youth teams, and Save teams driving integrated programming through mutual learning and programmatic support that ultimately benefits pregnant and lactating mothers and children under two as well as adolescents.

Living Conditions / Environmental Conditions

The position is based in (Kotido, Uganda) and it requires travel to other locations in Karamoja The region is secure with access to most basic amenities.

Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all locations.

How to apply:

How to Apply: All suitably qualified and interested candidates should send their E-mail applications including a cover letter clearly stating the salary requirements, updated CV (with three professional referees), and copies of academic qualifications/certificates addressed to the Senior HR and Legal Manager, Mercy Corps Uganda to: ug-mcjobs@mercycorps.org. Deadline for Submission: Close of business on Tuesday, July 31st 2018. Only short-listed candidates will be contacted by Mercy Corps. Mercy Corps is an equal opportunity employer; qualified female candidates are strongly encouraged to apply. Please note that this is a re-advertisement, earlier applicants need not to apply.

UN Procurement Associate Job Careers – United Nations World Food Programme (WFP)

Organization: United Nations World Food Programme (WFP)
Reports to: Head of the Unit or Information Technology Officer
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.
Job Summary:  The Procurement Associate will provide coordination, administrative services and research to support the efficient and effective procurement services. The position requires a demonstration of responsibility and initiative to respond independently to queries and problems with only general guidance. It requires the use of judgment in dealing with unforeseen problems daily and requires the holder to a level of expertise and knowledge to adapt and contribute to the development of systems and processes to continually improve the level of support provided to client units.  The position is based in Kampala and the incumbent will supervise, provide technical advice, coach and coordinate a team of support staff.
Key Duties and Responsibilities: 
  • Provide operational coordination and administrative services, to support procurement projects and activities, following standard processes and contributing to the effective procurement of goods and services.
  • Identify and recommend potential suppliers, and compile data/documents to support the selection of suppliers, ensuring standard processes are followed.
  • Review, record and prioritise purchasing requests, and provide support to requisitioners, in order to support the procurement of appropriate goods and services, at lowest cost to WFP.
  • Contribute to negotiations with new suppliers on terms and conditions of orders, alongside a senior officer, in order to obtain the best terms and lowest costs for WFP.
  • Prepare Purchase Orders, contracts and any supporting documentation for approval by the appropriate stakeholder, and approve purchases within delegated authority, to enable the swift purchase of goods and services.
  • Resolve issues related to delivered goods, using initiative, liaising with all parties and following standard processes, to ensure timely and accurate resolution of problems.
  • Research, collect and analyse data in order to produce reports to enable informed decision-making by Procurement Officers, and consistency of information presented to stakeholders.
  • Manage updates and further develop databases and records, to ensure information is accurate, organised, and available for others to access, and supports reporting requirements.
  • Maintain relationships with internal counterparts, to support the alignment of procurement activities with wider programmes and ensure a coherent approach to meeting food assistance needs.
  • Supervise the work of support staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines.
  • Follow standard emergency preparedness practices to support WFP to quickly respond and deploy food and needed resources to affected areas at the onset of the crisis.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UN World Food Programme (WFP) Procurement Associate job placement should hold a University degree, equivalent, or its equivalent in Procurement, Finance, Economics or Business Studies from a reputable institution.
  • Certification in Procurement professional courses an added advantage.
  • A minimum of six years of progressively responsible experience in supply chain. Procurement, specificity an added advantage.
  • Good working knowledge and experience using MS Office applications is necessary.
  • Knowledge of WFP procurement policies and rule, regulation and procedures is desirable.
  • Demonstrated familiarity with locally purchased commodities/goods/services (e.g., cash based, in-kind donations).
  • Previous experience in conducting supplier research and coordinating with retailers, wholesalers and traders.
  • Demonstrated knowledge of procurement processes and linkages with other operations (e.g., logistics).
  • Demonstrated familiarity with locally purchased commodities/goods/services (e.g., cash based, in-kind donations).
  • Experience conducting supplier research and coordinating with retailers, wholesalers and traders.
  • Demonstrated knowledge of procurement processes and linkages with other operations (e.g., logistics).
  • Languages: Proficiency in both oral and written English is essential;
  • Tendering and Contracting: Displays basic understanding of processes to support the contracting/tendering implementation at WFP by collecting necessary information.
  • Vendor Management: Leverages basic understanding of business needs to define vendor requirements and selection criteria.
  • Commodity and Product/Service Intelligence: Appropriately handles products/services based on an understanding of sources, technologies, properties, and public procurement principles/practices.
  • Systems & Reporting: Demonstrates strong understanding of procurement systems, Corporate operating System and tools to conduct range of analyses and generate reports to drive decision making.
  • Ethics and Compliance: Maintains accurate records of activities in line with compliance standards to increase ease of response to basic audit queries.
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.
Deadline: 30th July 2018


Compliance Officer US Non-profit Careers – Management Sciences for Health (MSH)

Organization: Management Sciences for Health (MSH)
Duty Station: Kampala, Uganda
Reports to: Director , Internal Audit Secondary
Management Sciences for Health (MSH) is a non-profit international health organization composed of nearly 2500 people from more than 74 nationalities working in over 50 countries. Our mission is to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health. Together with our partners, we are helping managers and leaders in developing countries to create stronger management systems that improve health services for the greatest health impact.
Job Summary:   The Compliance Officer will monitor the performance of all financial and operational functions within the Country Operations Management Unit (COMU) or projects for MSH Uganda. The position holder will ensure that all staff are well versed in donor and MSH policies and procedures, and are adhering to such standards. S/he will identify gaps in existing internal control systems, and provide recommendations to strengthen them; will identify gaps in knowledge and skills; will provide recommendations for training; and may provide training directly to staff. In coordination with the COP, COMU Director and Director of Internal Audit, s/he will develop a plan and evaluation tools, and then carry out independent appraisals of the effectiveness of MSH and donor policies, procedures and standards, and Ugandan law, by which MSH Uganda financial resources are managed. S/he will review and evaluate the effectiveness and efficiency of operations, reliability of financial reporting, compliance with applicable laws and the safeguarding of assets. S/he will plan, perform and report back on internal assessments to ensure that financial control, financial guidelines of donor organization and other control procedures are in place and are being properly implemented and managed within MSH Uganda offices. S/he will also be responsible for advising and monitoring quality standards of operations and value for money.  S/he will assist the COMU Director or COP in following-up on recommendations from the internal and external auditors to ensure the recommendations have been implemented and adhered to. S/he will conduct thoroughly documented investigations of whistleblower cases, and suspected fraud and will directly interface with the Director of Internal Audit on these or other specific cases.
Key Duties and Responsibilities: 
Compliance /Internal Audit
  • Ensure that all MSH Uganda financial and operational activities are in compliance with Ugandan law (tax laws, CSA laws and government pension agency laws), donor rules and regulations, and MSH policies and standards. Develops an annual customized compliance monitoring plan, including evaluation tools, standards, ethical considerations, and schedule to evaluate all COMU functions, including all COMU or remote staff/office locations, and to revisit sites needing extra attention.
  • Develops compliance framework for the MSH country office; including compliance checklists for the various business processes, transaction classes, country laws governing NGO operations, and specific donor requirements.
  • Periodically reviews and updates the compliance monitoring checklist and other tools to stay current with MSH procedures and policies.
  • Examines the effectiveness of internal controls and compliance within MSH (country policy framework and identifies gaps in procedures and controls systems and provides recommendations to the Country Leadership Team for strengthening them.
  • Follows-up on recommendations to ensure they have been implemented and adhered to.
  • Tests internal controls, targeting high risk areas, including workshops, vehicle usage, inventory control and cash advance management, payroll and Fleet Management.
  • Documents internal control weaknesses and compliance deviations and their impact, and makes recommendations to address these weaknesses.
  • Identifies gaps in knowledge and skills and provides recommendations for training.
  • May be requested to provide training directly to staff.
  • Prepares detailed reports of each compliance review and other task assignments, with prioritized findings and recommendations.

Qualifications, Skills and Experience: 
  • The applicants for the Management Sciences for Health (MSH) Compliance Officer job placement must hold a Bachelor’s degree in Accounting or business management, or related area. Advanced degree; Professional certification in Accounting; Internal Audit; and Fraud Examination is preferred.
  • Six or more years of experience in compliance, risk management or audit required
  • Knowledge and skills; Extensive familiarity of U.S Government grant rules and regulations (USAID, CDC,) or other donor rules and regulations (E.U) required. Experience in international development programs preferred. Excellent planning, management, and organizational skills. Proven leadership and interpersonal skill. Professional proficiency in English required
  • Core job competencies:
    • Navigating the Environment: Perspective, Dealing with ambiguity, Organizational Agility, Political Savvy and Strategic Agility
    • Ensuring Delivery of Results: Functional/Technical skills, Client Focus, Managing through systems, Managing and Measuring work, Negotiating, Information Sharing, Process Management, Priority Setting, Problem Solving and Timely Decision Making
  • Core Personal Competencies: Ethics and Values, Integrity and Trust, Listening, Written Communication
  • Core MSH competencies: Adaptability, Communication, Problem Solving, Creativity and Innovation, Quality, Quality and Timeliness of Work, Quality of work and Team Relationships, Resource Utilization
  • Travel requirements: Availability to travel domestically and internationally as needed.
All suitably qualified and interested candidates who wish to join the Management Sciences for Health in the aforementioned capacity are encouraged to Apply Online by clicking on the link below.



Customer Service Jobs – Branch Manager – Barclays Bank UK

Organisation: Barclays Bank UK
Duty Station: Fort Portal, Uganda
Reports to: Regional Manager
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays Branch Manager will primarily drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches with up to 25 staff members or branches with single customer categories.
Key Duties and Responsibilities:
People Management – 30%
  • Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
  • Oversee  the End-to-End  PD process
  • Routinely recommend reward allocations for all branch staff, including bonus and pay increases.
  • Determine and manage Training Needs Analysis and Succession plans for all direct reports.
  • Responsible for hiring team members based on short-lists of candidates compiled by HR.
  • Responsible for conducting exit interviews for all employee-initiated departures from the bank. Provide results of exit interviews to HR for review and analysis.
  • Manage staff attendance levels, including approval of leave. Compile monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc), and submit to HR for record keeping.
  • Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson. Build the case files where required.
  • Actively motivate subordinate staff and ensure they are recognized through the Barclays Africa recognition schemes.
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative.
  • Deliver powerful communications with branch colleagues to ensure they understand the vision and goals of the company and of your branch.  This will include running team meetings, morning huddles, one to one meetings and written communications
  • Create and maintain a succession plan for the branch
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative
  • Provide mentoring and development opportunities for members of the branch team.
  • Provide cover for Branch Managers at other outlets when required.
  • Provide honest, direct and constructive feedback to others.
  • The incumbent may need to deputize for Regional Manager if required.
  • Share knowledge experience and best practice with team members and other branch manage.
  • Accountable for the delivery of outstanding customer experience through service and sales within their branch
  • Regularly present in the banking hall speaking to customers and understanding their questions and needs
  • Monitor the customer satisfaction results of the branch collected through various methods (surveys, touchpads etc).  Establish targets for improvement and action plans      to ensure customer satisfaction is continually improving.
  • Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
  • Build relationships with key customers, clients and businesses within the branch locality
  • Understand fully the Barclays product on offer, and makes suggestions to product teams around changes and enhancements to products.
  • Implements new product sets with assistance from specialist product managers and ensures all staff are fully aware and knowledgeable about product features and benefits
  • Steer customer focused behaviour in the branch by role modelling great customer service
  • Ensure that merchandising materials are displayed in accordance with guidelines and is useful to customers
  • Regularly review and provide feedback on SLA’s with internal service providers
  • Through effective banking hall management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, drop boxes ATM’s etc.
  • Manage remote and manual authorizations, by assigning responsibility for authorizers, and personally authorizing high-value transactions, to ensure efficient counter service.
  • Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
  • Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and to attempt to retain.
  • Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and Anti-Money Laundering measures.
  • Ensure that all staff in the branch adhere to all Barclays Information Security policies and procedures through regular communication to staff and spot checks.
  • Review results of snap checks and progress on action plans.
  • Carry out regular quality checks on all processes, focusing on transactions with high financial levels and operational risks of the process, including Branch Crisis Management, systems, reviewing control reports, etc.
  • Ensure that all Barclays Africa procedures are followed through regular communication to staff and spot checks.
  • Regularly report all incidents within the branch in line with the bank’s incident reporting procedures
  • Systems administration (user maintenance) in conjunction with the Branch Operations Manager
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Financial Management Control and Analysis:
  • Accountable for achieving annual sales targets as cascaded from the Area Manager. Monitoring of progress towards achieving targets is done on a regular basis, at least monthly.
  • The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
  • Even though the branch manager may not be the cost centre owner directly, the incumbent is responsible for strict cost management in that branch i.e. reviewing all service provider quotations before the work can proceed. In addition, the branch manager is expected to conduct detailed analysis, on a monthly basis, of the following cost elements: Overtime approvals, Equipment maintenance, Stationary consumption/telephones, Sundry losses, Staff costs
  • Active involvement and accountability for making purchase/ refund business decisions within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can approve release of deceased funds within predetermined limit.
  • Actively participate in local community events and networking opportunities (e.g. clubs, meetings, business associations)
  • In charge of developing the external market and community profile needed to maximize the local marketing opportunity
  • Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Link community initiatives to both business opportunities and colleague events
  • Actively promote community agenda within the branch to build pride within colleagues and customers

Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Branch Manager job placement should preferably hold a First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment or possess relevant experience to compensate
  • A minimum of three years’ Retail supervisory experience
  • Working knowledge of Competitor product sales experience and Operational Awareness is an added advantage. 
  • The incumbent for the Banking job must possess detailed knowledge of the full Barclays Retail product set, Local Business services and an overview of Corporate Business services, including Treasury.
  • Broad understanding of technical support systems e.g. Flexcube, Sybrin
  • Detailed knowledge and understanding of Barclays Retail strategy, operating structure and interface with other functions
  • Good understanding of Risk and Credit policies and procedures
  • Detailed understanding of people policies and procedures
  • Up to date knowledge of competitor and market activity in local area
  • Working knowledge of Brand and Leadership Development
  • Good team building skills
  • Recruitment Skills
  • PD Team Leader
  • Skills in People Management
  • Excellent coaching and training skills
  • Strong communication and presentation skills
  • Business Management/Financial Management
  • Performance Management skills
  • Resource Management
  • Cultural and Change Management
  • Excellent planning skills
  • Good PC Skills
  • Decision-making skills
  • Sales management skills
  • Conflict Management
  • Time Management
  • Effective Coaching
  • Leading and Rewarding Performance
  • Presentation skills
  • Situational leadership
  • Manpower planning
  • Managing for Value (Financial Management)
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.




Field Operations Officer US Non-profit Careers – American Refugee Committee (ARC) International

Organization: American Refugee Committee (ARC) International
Reports to:Clinical Psychologist / Team Leader
The American Refugee Committee (ARC) International is an International non-profit, nonsectarian organization that provides humanitarian assistance and training to millions of beneficiaries around the world.
Job Summary:  The Field Operations Officer will be responsible for the overall procurement & logistics focal person for the field site. S/he provides logistics support to program, including procurement, assets and supplies, and fleet management.

Qualifications, Skills and Experience: 
  • The ideal candidate for the American Refugee Committee (ARC) International Field Operations Officer job placement should preferably hold a Bachelor’s degree in Logistics, Supply Chain Management, Business Management or similar degree.
  • A minimum of three (3) years’ experience working in program and/or Logistics and Operations in a busy humanitarian organization
  • Good command of NGO and donor procurement, operations and logistics procedures and practices required.
All qualified and interested candidates should send a one-page cover letter, updated CV (maximum four pages) and names, title and contacts of three professional referees, to include most current employer/supervisor – via email to UGjobs@arcrelief.org with the POSITION applied for clearly indicated in the subject line.
NB: Only applications received through the stated email address will be considered. Only shortlisted candidates will be contacted.
Deadline: 20th July 2018 by 5:00 pm



Warehouse/Non Food Items Officer US Non-profit Careers – Lutheran World Relief (LWR)

Organisation: Lutheran World Relief (LWR)
Reports to: Sub Program Manager
Lutheran World Relief is a US non-profit organization that works with local partners to provide lasting solutions to poverty, injustice and human suffering. LWF Uganda works to reduce people’s vulnerability, supporting them to realize their potential, to build on their assets, and to respond to their own problems and needs. LWF Uganda currently has five areas of operation in Pader, Kitgum, Adjumani, Katakwi, Sembabule, Kampala and Kamwenge Districts.
Key Duties and Responsibilities: 
  • Responsible for the effective planning and management of warehouse operations, to ensure safe and efficient warehousing and storage of all goods and supplies;
  • Coordinate the receipt/dispatch of goods, to ensure accurate recording, accounting and reporting is available at all times to support decision-making;
  • Support receipt/dispatch goods against official approved documentation (e.g. waybills and/or delivery notes) ensuring accuracy in physical count of goods including the quality in compliance with the established standards;
  • Responsible for the accuracy of warehouse transaction records including identification of discrepancies, to ensure immediate and accurate reporting on commodity movements in line with the corporate requirements;
  • Responsible for inventory management (e.g. physical stock verification, reporting, etc.), to ensure any existing and developing issues with regards to proper stocks management are timely addressed and LWF standard procedures;
  • Regularly monitor condition of the warehouse and goods and take appropriate actions to support efficient warehouse space-utilization;
  • Ensure that all receipts, returns, dispatches are accurately recorded and all transactions are reflected in the appropriate stack cards;
  • Carry out stock reconciliation and ensure stock is up to date (stack Cards and in the System) and support daily warehouse closing reconciliation and accurate inventory checks and report immediately any discrepancy;
  • Keenly check and verify the accuracy of tally sheets and other documents daily;
  • Identify training needs and efficiently plan trainings, to ensure that all staff have required knowledge and skills to carry out their responsibilities;
  • Supervise distribution staff, to ensure high performance standards.

Qualifications, Skills and Experience:
  • The ideal candidate for the Lutheran World Relief (LWR) Warehouse/Non Food Items Officer job opportunity should hold a Bachelor’s degree in Store Management, Procurement and Supplies Logistics Management, OR Business related field;
  • Post Graduate Diploma/a professional course in stores Management, Procurement and supplies logistics will be an added advantage;
  • At least three years of progressively responsible support experience in field of stores/warehouse management gained from a reputable firm;
  • Good knowledge and skills in using MS Office applications.
Applications (motivation letter and detailed curriculum vitae in English), with the names and e- mail addresses of three persons who know the applicant professionally, should be sent via Email to: recruitment@lwf.or.ug. Please do not include certificates for education, trainings, etc. Please use the title of the job you are applying for as the subject line. Hand delivered applications can also be sent to our Offices in Kampala. Please indicate the position you have applied for on the top of the parcel addressed to:
The Human Resource Manager
Lutheran World Federation
Plot 1401, Ggaba, Road after the American Embassy
P.O. Box 5827, Kampala, Uganda.


Uganda: Health Systems Strengthening Officer- One Vacancy based in Kaabong (Open to Ugandan Nationals Only)

Organization: Mercy Corps
Country: Uganda
Closing date: 27 Jul 2018

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

In October 2017, Mercy Corps was awarded a 5 year USAID/ Food for Peace- funded program working in 4 districts in Karamoja, the Apolou Activity. The Activity has four purposes with cross cutting themes of gender and youth and resilience: 1) Inclusive and effective governance contributes to food and nutrition security, 2) Improved health and nutritional status of pregnant and lactating women, children under five, and adolescent girls, 3) Improved WASH conditions and 4) Adolescent girls, adolescent boys, women and men access diverse and secure livelihoods through improved capacities and strengthened market systems. Apolou is implemented by a consortium of actors led by Mercy Corps, including Save the Children, Whave Solutions, four local partners (KAPDA, AIDI, NARWOA and Riam Riam) and Tufts University’s Feinstein International Centre (FIC).

General Position Summary

The primary focus of the Health System Strengthening Officer (HSSO) will be to improve coordination of service provision for food and nutrition security. The HSSO will implement and support a program that improves the organizational performance of HC III and HC II-level facilities with emphasis on the Health Unit Management Committees (HUMC) which is in line with government standards and priorities. Support will be strongly focused on the management of facilities, with less support on the technical skills of facility staff. This will include a focus on advocacy for accountability of health resources and improving the communication between the facility and the community it serves. This will be achieved by strengthening the governance of HUMCs. The HSSO will work in coordination with the Senior Health System Strengthening Officer, MCHN manager and MCHN program team leads (Mother Care Group and Community Behavior Change) and all health staff working to achieve Apolou Purpose 2.

Essential Job Responsibilities

Program Implementation

● Work with HSS Senior Officer to identify gaps in regulatory compliance at the lower health facilities, and design training initiatives depending on identified gaps.

● Advocate for oversight at district and sub-county level through continuous advocacy for support to Health Unit Management Committees.

● Partner with MoH to refine HUMC guidelines to simplify roles and responsibilities of HUMC members and ensure that youth and women are represented.

● Support mechanisms for targeted and age specific educational trainings around SHR to VHTs to include a clear referral pathway for SGBV into the health system, strengthen coordination mechanisms by HUMCs.

● Assist the local government in the development of health facility capacity building plan.

● Work with Senior HSSO to define, design, implement and monitor a health social accountability platform.

● Recommend program priorities and explore, evaluate and present new opportunities that leverage impact and/or complement core program activities related to governance, gender and social accountability.

● Collaborate with district-level HUMC focal person to improve government led mentorship of the committees, strengthen their understanding of roles, responsibilities and community linkages.

● Offer onsite technical support supervision to health facilities by supporting the development and implementation of health facility capacity building strategies for health centers that are 1) systemically targeted and 2) sustain impact avoiding direct provision of materials/equipment to health facilities and should reflect the priorities identified under the local government.

Monitoring and Evaluation

● Under guidance of Senior HSSO take responsibility for district data gathering and documentation of program activities.

● Comply with M&E systems that will be established to measure program impacts and desired results include writing most significant change stories.

● Analyze project implementation strategies to identify constraints to program success and provide timely recommendations.

● Submit to the Senior HSSO timely weekly, monthly, and quarterly report that will be indicative of program progress during implementation.

● In collaboration/consultation with MCHN Manager and BCC Save staff periodically supervise various activities implemented on the ground by the partner.

● Where needed support external evaluations by research partner Feinstein International Center and other organizations.

● Documentation of key lessons learnt and sharing with key stakeholders for improved service delivery.

Influence and Representation

● Coordination of factivities with other NGO and government partners to avoid duplication of services and support an enabling environment for health promotion and health systems strengthening.

● When needed, support visits from district and sub-county government, regional and HQ based staff and external visitors, such as donors and media, in collaboration with MCHN Manager and DCoP.

● Support APOLOU activities with key stakeholders, ensuring collaboration with counterparts in partner organization Save the Children in relevant meetings, internal and external.

● Where needed support ongoing Apolou assessments in development, gender, conflict and governance & facilitate the integration of health related economic opportunities in all Apolou program objectives.

● Conduct oneself professionally and with sensitivity, awareness and respect when working with diverse groups of people, including Mercy Corps staffs, beneficiaries and partner agencies.

● Adhere to Mercy Corps policies and procedures and any other duties as assigned by the line manager

● Other duties as assigned

Security

● Ensure data protection policies are adhered to, establishing security controls for software, hardware and archive beneficiary databases.

Organizational Learning

● As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

● Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Health Systems Strengthening Officer

Accountability

Reports Directly to: Senior Health Systems Strengthening Officer

Works Directly with: MCHN Manager, CBC Manager, MGC Manager, Save the Children team, Purpose 1, 3 and 4 sector leads, MEL Manager, Advisor and officers, CBCAs, Gender Manager and Officers, DCoP, CoP, Economic Development and Governance Officers, Whave community development staff other Mercy Corps program, finance and operations staff

Ethics and Integrity

All Mercy Corps staff are expected to behave ethically and demonstrate highest integrity in their professional and personal life. Mercy Corps has zero tolerance to any form of fraud, corruption, abuse, harassment or exploitation. Any breach of our policies or misconduct will lead to disciplinary action or may lead to termination

Knowledge and Experience

● A Degree in Public Health, Nursing or a related field

● At least 3 years of professional experience working with the government health system is desirable.

● Experience in delivering capacity building programs especially on organizational capacity of health facilities and establishing support programs.

● Intimate knowledge of Uganda’s public health environment and strong familiarity with the publicly funded Health Center system, particularly in the context of rural areas like Karamoja.

● Demonstrable writing and analytical skills.

● Demonstrable quantitative skills, including familiarity with financial accounting

● Proven skills in networking, collaboration, community consultations and organizational development

● Excellent reporting, communication and representation skills

● Fluency in Nga’Karimojong desirable.

● Ability to ride a motorcycle and he/she should be in possession of a valid driving/riding license

● Proven knowledge and capacity in using computer basic applications MS Word, Excel and internet

Success Factors

The successful candidate is to innovatively and effectively further strengthen HUMCs and increase their sustainability of which district level advocacy will be the position's main success factor. The second success factor will be strengthening structures of governance at the lower-level facilities through comprehensive mentoring, successful advocacy and inclusion of national level gender guidelines. Lastly, success will be measured by the degree to which he/she drives results, making critical decisions and producing scheduled outputs at deadline and to expected quality.

How to apply:

How to Apply: All suitably qualified and interested candidates should send their E-mail applications including a cover letter clearly stating the salary requirements, updated CV (with three professional referees), and copies of academic qualifications/certificates addressed to the Senior HR and Legal Manager, Mercy Corps Uganda to: ug-mcjobs@mercycorps.org. Deadline for Submission: Close of business on Friday, July 27th 2018. Only short-listed candidates will be contacted by Mercy Corps. Mercy Corps is an equal opportunity employer; qualified female candidates are strongly encouraged to apply