Front Desk Officer Job Careers – Lotteries and Gaming Regulatory Board (LGRB)

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Organization: Lotteries and Gaming Regulatory Board (LGRB)

Duty Station: Kampala, Uganda

Reports to: Manager Finance & Administration

About US:

The Lotteries and Gaming Regulatory Board (LGRB) is a body corporate established under the Lotteries and Gaming Act No. 7 of 2016 which came into effect on 8th April 2016. The Act is supported by a set of 5 Regulations which came into effect on 28th May 2016.  The law mandates the Board to regulate the operations of lotteries, casinos and betting houses (Industry).

Job Summary:  The Front Desk Officer will receive and direct NGB visitors to respective offices, disseminate relevant information and comply with customer care standards and programs for NGB in line with the Organization’s work plans and guidelines.

Key Duties and Responsibilities: 

  • Coordinate incoming and outgoing phone calls and maintain records of calls made and received in line with Departmental Guidelines.
  • Receive, register and direct visitors / clients to relevant offices in line with Organizations Guidelines.
  • Track staff deployments and maintain an updated organizational telephone directory.
  • Provide information about NGB services in line with existing Organization’s policies and procedures
  • Make reports on problems related to receiving and sending telephone calls in line with customer care guideline
  • Ensuring proper coordination between the internal and external customers and Stakeholders.

Qualifications, Skills and Experience:

  • The applicant for the Lotteries and Gaming Regulatory Board (LGRB) Front Desk Officer job opportunity should hold a Bachelor’s Degree in Public relations, journalism, Office Management or other any related courses.
  • At least three years of experience in managing a reception in a reputable organization.
  • Excellent interpersonal and communication skills

How to Apply:

All suitably qualified and interested candidates should send copies of certified academic and professional qualifications addressed and submitted in triplicate to the following address:

The Chief Executive Officer,

Lotteries and Gaming Regulatory Board,

4th Floor, Communications House,

Plot 1. Colville Street,

P.O. Box 5446 Kampala. Uganda

Applications can either be hand delivered, mailed or sent by courier. Applications by mail or courier must reach before the deadline date. Two professional referees must be named and their physical addresses, telephone number and email.

Deadline: 4th April 2019 by 5:00pm


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