District Manager Job Placement – Umeme

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Organization: Umeme

Duty Station: Kampala, Uganda

Reports to: Regional Manager

About US:

Umeme is a public company cross listed on both the Uganda Securities Exchange and the Nairobi Securities Exchange with over 6,483 shareholders, including high value international institutional investors. Umeme operates under a concession with a structural monopoly in the distribution of electricity across Uganda, distributing 99% of electricity in Uganda through a single buyer model.

Job Summary:    The District Manager will be responsible for the effective implementation of Business plans in line with Company Annual Operating Plan at the business unit level as designed and directed by the Regional Manager

Key Duties and Responsibilities: 

  • Develop and implement the business unit specific customer experience enhancement strategies in liaison with the Head of Customer service.
  • Drive adherence to the Company’s customer service standards in order to achieve overall customer satisfaction.
  • Appropriately manage, maintain and promote good relationships with all Business Stakeholders
  • Spearhead the development and effective execution of the respective Stakeholder Engagement Plan with close liaison with Manager Stakeholder Relations.
  • Efficiently drive and oversee the achievement of business unit operational key business drivers by;
    • Lead in the development and implementation of the business unit loss reduction plans with emphasis to administrative losses.
    • Maximizing Sales Revenue Collection by enforcing all company credit control procedures
    • Overseeing the proper installation and accurate set up of customer meters in the billing systems
    • Monitoring the meter reading and billing processes to ensure that all customers are accurately and promptly billed.
    • Managing the budgeting process at business unit level and enforcing the business unit cost management initiatives in order to ensure that budget limits are not exceeded.
    • Overseeing and supporting the implementation of the company’s CAPEX program within his area of jurisdiction.
    • Development and implementation of Sales Oriented strategies to ensure vertical and horizontal growth of the business unit customer portfolio.
  • Plan, evaluate and improve the efficiency of business processes and procedures to enhance timeliness and quality output.
  • Drive staff performance by appropriately utilizing the company performance measurement tools and implementing staff training and development plans at district level.
  • Managing performance of staff at business unit level and driving super engagement
  • Oversee operations in all service centres under his/her territory.
  • Coordinate other Departmental Section heads to ensure seamless service delivery to the customer
  • Ensure compliance with operational standards to ensure strategic direction and meet regulatory requirements.
  • Ensure team compliance to the Umeme business code of conduct

Qualifications, Skills and Experience: 

  • The ideal candidate for the Umeme District Manager job vacancy must hold an honors degree in Business Administration, Finance or related Field.
  • Three years of post qualification experience in a commercially driven organization with high standard business ethics.

How to Apply:

All suitably qualified and interested candidates should first fill out their application forms online at the link below.

Deadline: 7th June 2019


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