UN Data Jobs – Associate Information Management Officer – United Nations Regional Service Centre Entebbe (RSCE)

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Organization: United Nations Regional Service Centre Entebbe (RSCE)

Duty Station: Entebbe, Uganda

Job Opening Number: RSCE/GJO/IM/005/07-2019

Reports to:Chief, System, Quality Assurance & Business Intelligence

About RSCE:

The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities:  Within delegated authority, the Associate Information Management Officer will carry out the following duties

  • Prepare monthly and quarterly Key Performance Indicators and effective analytical management reports from multiple sources within preset deadlines.
  • Extract data from various information systems (including Field Support Suite (FSS) Business Objects/ FSS-BO DataMart, RSCE Workflow Tracking System, Siebel CRM (INeed), Umoja, import into SQL data warehouse through ETL, analyze and transform through programming in SQL and Power Query. Create reports with charts, visualizations, graphs or tables in Power
  • Analyze reports to ensure accuracy and integrity for decision making.
  • Maintain and preserve integrity of raw data extracted from different systems in data warehouse as required to support data governance and audits.
  • Create and run recurring and ad-hoc reports for various levels of management.
  • Facilitate annual reporting in compliance with the Results Based Budgeting (RBB) Framework.
  • Research data tables in Umoja and FSS to identify transaction processing data required to measure KPIs.
  • Play a leading role in the optimization and automation of reports, as well as related process Improvement and cost reduction projects.
  • Gather and document business requirements for KPIs as well as systems requirements for new or improved features in reporting systems.
  • Create and maintain detailed methodologies of all ASCE monthly and quarterly KPIs including data source, composition, calculations and measurement criteria.
  • Produce reference catalog of all reports with definitions and data source used for Scalability, Performance and Management reporting.
  • Support Process Improvement/ re-engineering projects with depiction of processes and workflows, identification of efficiency opportunities and facilitate implementation with RSCE Service Lines.
  • Complete other special projects as assigned. Support end-users with service management tools (INeed, RSCE Workflow Tracking System and Power BI) Provide raw data to service lines for operational management.
  • Support end-users in data manipulation tasks and reporting, which may include developing customized application and dashboards to meet the requirement at hand.
  • Provide training in SAP Business Objects, service management tools such as iNeed and RSCE Workflow Tracking System, Microsoft Power BI and Project Server.
  • Provide other technical support as may be required from time to time.
  • Performs other duties as required.

Qualifications, Skills and Experience:

  • The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE Associate Information Management Officer job placement should hold an advanced University Degree (Master’s degree or equivalent) preferably in the field of Information Systems, Business Administration, or related technology field.
  • A first-level university degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.
  • Additional professional qualification in information management, information systems, programming or data analysis and management is desirable.
  • For holders of an Advanced University Degree (Master’s degree or equivalent), at least two (2) years of progressively responsible experience in data analysis or systems analysis is required.
  • A minimum of four (4) years progressively relevant professional experience in case of a first level university degree.
  • Experience in advanced Microsoft Excel, Word, PowerPoint and Visio is required.
  • Experience in analysis and transformation of large volumes of data from multiple sources into concise reports is required.
  • Experience in systems analysis, Power BI visualization, and programming in SQL and Dax is required.
  • Experience in SAP Business Objects is desirable.


  • English and French are the working languages of the United Nations Secretariat.
  • Fluency in English is required;
  • Knowledge of French is desirable.
  • Knowledge of another official United Nations language is an advantage.



  • Ability to maximize technology to create complex reports.
  • Ability to draft reports.
  • Ability to program in SQL and DAX.
  • Ability to formulate solutions to non-routine problems.
  • Ability to carry out research and undertake analysis to support performance measurements and document methodologies.
  • Demonstrated problem solving and analytical ability Shows pride in work and in achievements,
  • Demonstrates professional competence and mastery of subject matter,
  • Is conscientious and efficient in meeting commitments,
  • Observing deadlines and achieving results;
  • Is motivated by professional rather than personal concerns;
  • Shows persistence when faced with difficult problems or challenges;
  • Remains calm in stressful situations.
  • Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work

Planning & Organizing:

  • Develops clear goals that are consistent with agreed strategies;
  • Identifies priority activities and assignments;
  • Adjusts priorities as required;
  • Allocates appropriate amount of time and resources for completing work, foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary uses time efficiently.

Technology Awareness:

  • Keeps abreast of available technology.
  • Understands applicability and limitations of technology to the work of the office.
  • Actively seeks to apply technology to appropriate tasks.
  • Shows willingness to learn new technology.

Client Orientation:

  • Considers all those to whom services are provided to be “clients and seeks to see things from clients’ point of view;
  • Establishes and maintains productive partnerships with clients by gaining their trust and respect;
  • Identifies clients’ needs and matches them to appropriate solutions;
  • Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems Keeps clients informed of progress or setbacks in projects;
  • Meets timeline for delivery of products or services to client

How to Apply:

All suitably qualified and interested Ugandan candidates should send their applications with the following documents:

  • The United Nations Personal History form (P-11), Download Here; This should be signed
  • Proof of required academic certificates i.e. Academic Certificate(s) and/or High School/Secondary Diplomas
  • Latest performance evaluation reports / appraisals

The applicants with the completed documents are strongly encouraged to apply via e-mail and must include the Vacancy Announcement Number (check beginning of this advert) and Job Title to: rsce2-recruitment@un.org

Deadline: 26th July 2019

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