Manager Trade Operations Job Placement – ABSA Group (Formerly Barclays Bank UK)

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Organisation: ABSA Group (Formerly Barclays Bank UK)

Duty Station: Kampala, Uganda

Reports to:Head – Utilities, Trade and Treasury Operations

About US:

Absa Group Limited, formerly Barclays Africa Group Limited, and originally Amalgamated Banks of South Africa, is an African based financial services group, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. It is the majority shareholder of 11 banks spanning Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (two entities), Uganda and Zambia, with a further two representative offices in Namibia and Nigeria. It also has an international office in London, which opened in September 2018.

Job Summary:    The Manager Trade Operations will provide Trade Support back – up relating to all products of Trade in Operations.

Key Duties and Responsibilities: 

Business/Operational Management – 50%

  • Provide clear direction to staff on the Barclays Operations business objectives translating and prioritizing into business performance measures at team level
  • Review monthly dashboard statistics e.g. leave, accuracy, work carried forward, queries, complaints, training etc.
  • Monitor SLA management, ensuring that internal customers are served within agreed timelines and breaches are identified and investigated.
  • On an annual basis, renegotiate SLAs with stakeholders.
  • Proactively contribute to embedding of agreed change management initiatives in support of quality improvement and cost reduction.
  • In line Barclays Principles of treating customers fairly, ensure that complaints and queries are managed as per policy.
  • Proactively support developing of Retail and Corporate teams in enhancing current propositions and launching new products and channels.
  • Ensure that processing is with zero error rate

Team Work  – 20%

  • Resource, develop and retain a motivated high performing team committed to achieving success through each other. Agree challenging performance development objectives for all direct reports providing regular feedback and / or coaching to ensure their maximum potential is achieved.             
  • Champion the cultural change needed to reinforce Operations disciplines and create an empowering environment, encouraging individual ownership and initiative and challenging the status quo.
  • Be a role model for your people in the way you lead on a daily basis – executing work wholeheartedly, communicating with passion and enthusiasm and embracing change as a way of working.

Controls – 20%

  • Review MI compiled by the team members
  • Critically review all processes from a risk and productivity perspective on a periodic basis.
  • Participate in Monthly risk meetings with other stakeholders to identify risks and propose controls.
  • Raise incident reports for any unauthorised access
  • Ensure Pre audit checks are done and reviewed in order for department to obtain green rating
  • Ensure business continuity tests are conducted on a regular basis as required and report signed off.
  • On at least a monthly basis, conduct team meetings to review safety, health and environment policies and all other policies
  • Conduct an inventory check of physical assets in the department as required. Escalate any issues raised.
  • Issue RCA checks, collate results and remediate exceptions.

Qualifications, Skills and Experience:

  • The ideal candidate for the ABSA Group (Formerly Barclays Bank UK) Manager Trade Operations job opportunity should preferably have five years of post qualification experience in a demanding Operations / Service management environment
  • Extensive experience with an excellent track record of managing large teams in an empowered environment
  • A proven record in managing and delivering results against set targets
  • A proven record of delivering world class service in a cost effective manner
  • Successful major change management experience
  • Understanding of Flex cube and other Barclays IT systems
  • Good understanding of rigour / risk management techniques

Skills & Competencies

  • Trade Experience and Market Knowledge
  • Good Knowledge of Barclays systems
  • Outstanding personal and team organisation skills.
  • Strong communication skills.
  • Strong interpersonal, team working and relationship skills.
  • Good coaching and counselling skills.
  • Good numeric skills.
  • Quality conscious.

How to Apply:

All candidates who wish to join the ABSA Group in the aforementioned capacity should apply online at the link below.


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