Project Manager | ReliefWeb

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Medic Mobile designs, delivers and supports world-class software for health workers who provide care in the hardest-to-reach communities. Our software is free, open-source, and deployed at scale in the last mile of healthcare. Evidence-based workflows come together in the software to support health workers and families, helping to ensure safe deliveries, track outbreaks, treat illnesses at the doorstep, communicate about emergencies, and more. We envision a more just world in which health workers are supported as they provide care for their neighbours, universal health coverage is a reality, and health is secured as a human right.

The Community Health Toolkit now supports more health workers than ever before, with a total of 26,208 health workers using the tools by end of Q2 of 2019. Medic Mobile and its partners equipped 1,139 new health workers in Q2 of 2019 alone and delivered updated tools to 524 existing health workers. In this current phase of growth, we are scaling through large partnerships with Ministries of Health and Model Building Partners, while also leveraging the Open-Source Community Health Toolkit to spur renewed engagement with implementers and technical partners within the community health space. We aim to support health workers serving 100 million people between 2017 and 2021.

Our global team supports more than 60 partners across 23 countries, with offices in San Francisco, Nairobi and Kathmandu. Medic Mobile brings a wide range of experience and creative solutions to complex problems, building and delivering technology that works for people who have been marginalized. We are searching for a Project Manager to contribute to our team, mission, and impact.

Position Details

This is a unique opportunity to make a contribution to Medic Mobile strategic mission of delivering impact through mHealth to the hard to reach populations through direct partnerships with health organizations and Ministries of Health. The Project Manager role is critical in ensuring that delivery and impact are achieved. This role will work collaboratively with other operations and global teams. This role will report to the Deployment Manager based in Nairobi. The Project Manager will be based in Kampala with frequent travel (60%) to project sites and the regional office located in Nairobi, Kenya.

Key Responsibilities

  • Stakeholder engagement: Support in project stakeholders mapping i,e development organizations, governments, funding partners, policy makers and defining their role(s)in the project and achieving impact.
  • Build and maintain strategic and professional relationships that facilitate business growth and continuity to achieve sustainability, scale, reach and impact
  • Conceptualization – Invent, formulate and build ideas into concepts by conducting landscape assessment of the ecosystem and inform how the organization can lead in shaping the way governments or partners should approach focus areas i.e Health systems strengthening, national protocols, community health programming among others.
  • Innovation – Continuously review existing product along with the changing partner and user needs and champion the development of new features that improve the product and its performance to the expected users.
  • Research Oriented – Ability to think through projects with research ideas in mind and carving out areas of learning, recommending and following them through while ensuring compliance with the relevant protocols and procedures, documenting and disseminating the learnings and lessons.
  • Reporting and documentation: responsible for project technical documentation including the scope of work, work plans, budgets and reports for both internal & external stakeholders.
  • Planning and managing project resources: Proactively manage project resources (human and financial), deliverables, risks and uncertainties and devise contingency/ mitigation measures/plans.
  • Monitor and track project progress: Continuously monitor project progress based on defined success indicators which includes internal (includes but not limited to Designers, Technical Team, Partnership development, Operations) and external (other project stakeholders such as partner organization’s, communities, Ministries of Health etc) stakeholders tasks and outputs to inform iterations on plans.
  • Risk management: Lead in risk mapping, analysis, communication as well as designing and implementing mitigation plans while ensuring path to success is not disrupted.
  • Coordinate multi-stakeholder teams & activities: Coordinate and facilitate, jointly with internal and/ or external stakeholders multiple projects at the same time running different phases at different times that may or may not include field visits as defined in the work plan,while ensuring everyone is aware of their expectations and are working to realize set out objectives.
  • Quality Assurance: Through established process and frameworks, lead in evaluating the quality of outputs including technical requirements documentation, reports, developed toolkit (web, mobile application and dashboards). Developing test plans and scenarios for developed tools to ensure they meet expected standards while communicating any gaps and providing suggestions thereof. Ensure that the partner focal persons understand the tools being developed for them and on-board them to be able to test effectively and share actionable feedback. Lead and conduct activity progress reviews with stakeholders i.e Governments,Development partners while documenting and sharing feedback and action points with relevant persons and following through for their resolution.
  • Process review: Support in business process review, development based on learnings to enhance efficiency and turnaround time.
  • Capacity building: Lead in training cycle management for end-users of the developed software as well Capacity Tech Partners on the applications to able to adapt and use them in their health areas while also contributing to the overall Community Health Toolkit.

Key Requirements:

  • BA/BS degree in public health, project management, public policy, social sciences, computer science, IT or a related field.

  • 3 years of relevant work experience in project management, research or analytical work in social impact project.Ordinarily the candidate should have passions for public health,digital technology development or deployment and appreciates its role positive impact for equitable scalable and reachable health services.

  • Proven experience in managing, coordinating and leading multiple projects with cross-functional teams located around the globe

  • Experience working with marginalized communities in any social impact programmes

  • Willingness to travel to project implementation geographies in Africa up to 60% of the time.

  • Excellent written and oral communication and presentation skills in English

Additional Skills:

  • Critical thinking and problem solving
  • Excellent decision-making and leadership capabilities
  • Excellent writing and presentation skills
  • Conflict resolution experience
  • Adaptability
  • Team player
  • Detail-oriented with demonstrated ability to multitask and manage timeline pressure
  • Ability to work in a multicultural environment
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